Know Your Product

Wrong Information
So, I was waiting for the license keys from Microsoft so that i can start legalizing the remaining PCs. I received it and got a call from Microsoft of Manila that i can use a Win XP Pro cd to format the PCs. Taking her advice, i head-up and start,i got to the point where i should enter the key and it did not work, Invalid Product Key printed on the screen. I called up Microsoft and explained the issue, and he said that i should wait for the media intended for that license.

REACTION
1. When answering the phone, excuse yourself when you cough. I know the virus won't pass through the telephone line, it's called MANNERS!

2. Don't give wrong information, know your product better before you advice you customers. Your company is big, a little misinformation could take you down.